Shipping policy
Shipping Policy
At Kovapak, we strive to provide efficient and reliable shipping services for all our customers. Please review the following information regarding our shipping policies.
1. Shipping Destinations
We currently ship worldwide. If your location is not listed, please contact us at contact@kovapak.com to inquire about possible shipping arrangements.
2. Processing Time
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Shipping Methods and Delivery Times
We offer the following shipping option:
- Standard Shipping: Delivery within 3-11 business days.
Please note that delivery times are estimates and may vary depending on your location and other factors beyond our control, such as customs delays.
4. Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout. The cost depends on the shipping method selected and your delivery location.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track the status of your shipment via our shipping partner’s website.
6. International Shipping
For international orders, please be aware that customs duties, taxes, and other fees may apply upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost at checkout.
7. Shipping Restrictions
Certain products may be subject to shipping restrictions due to regulations or hazardous material classifications. If your order contains such items, you will be notified during the checkout process.
8. Lost or Damaged Packages
We are not responsible for lost, stolen, or damaged packages. If your order arrives damaged, please contact us immediately at contact@kovapak.com with your order number and photos of the damaged item(s) so we can assist you in filing a claim with the shipping carrier.
9. Incorrect Shipping Information
Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize there is an error in your shipping address after placing your order, please contact us immediately at contact@kovapak.com.
10. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at contact@kovapak.com. We are here to help!